Use Complaints to record any guest complaint, track its resolution, and keep a note of follow-up actions.

## Steps

1. Go to Food Safety > Complaints in the sidebar to see all logged complaints.

2. Tap Log New Complaint to record a new one.

3. Fill in the guest's details, the venue, and what happened.

4. 
   ![](https://chat.areyoulost.co.uk/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBRdz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--8d05026568ae80008bbd2f56cd9975d50231ab94/log-complaint-form.png)

5. Record whether it was resolved to the guest's satisfaction and any follow-up needed.

6. To check on a complaint later, tap it in the list to open its details.

7. Update its status using the dropdown, and add notes as you follow up.


![](https://chat.areyoulost.co.uk/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBSQT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--f61911bd263dfb15bbeb5170c2847f306d9d91e7/complaint-status.png)

## Tips

Log a complaint as soon as possible after it's raised, while the details are still fresh.

Leave a status as "In Progress" until any promised follow-up has actually happened, then mark it Resolved.

Add a note every time you take a follow-up action, so there's a clear record if the guest gets back in touch.