See everything about a guest in one place - their visit history, preferences, reliability and value to your venue.

## Steps

1. Go to Bookings, then "Guests" to see the CRM dashboard.

2. The top of the dashboard shows your Total guests, VIP guests, Regulars, Upcoming bookings and overall Attendance rate.

3. Use "Search by name, email or phone", or the tag and status filters, to narrow the guest list down.

4. You can also search for a guest from the search bar at the top of any page - it looks across both Guests and Bookings.

5. Click on a guest to open their profile: visit count, no-shows, average party size, attendance percentage, preferred booking days, and how their value compares to your other guests.

6. Tap "Add booking" to create a new reservation for this guest without leaving their profile.

7. Tap "Add note" to leave a staff note on their profile, such as a seating preference.

8. Tap "Edit Guest" to update their details, including Dietary Notes, from the Guest preferences section.