Reviewing Maintenance Requests

Reece

Reece

Last updated on Aug 22, 2026

The Maintenance screen shows every open request, so you can see what's already been reported and check on progress.

Steps

  1. Go to Manage > Facilities & Menu > Maintenance.

  2. Open Requests lists everything currently reported, with a status badge (Open or In Progress) and a priority badge (Routine, Moderate or Critical).

  3. Each card shows the location and category, and who raised it.

  4. Tap a request to open its full details, including the description of the issue.

Open Requests, showing status and priority for each issue


A request's full details, including the description

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Tips

Check this screen before raising a new request — the issue may already be logged, so you can avoid a duplicate.

In Progress means someone is already working on it — Open means it hasn't been picked up yet.

If a Critical request hasn't moved for a while, follow up with a manager rather than waiting.