Requesting and Viewing Pre-Orders

Reece

Reece

Last updated on Aug 22, 2026

Ask a guest to choose their food ahead of their visit, from either the Timeline or the Live Floor Plan.

Steps

  1. Open the booking from either the Timeline or the Live Floor Plan by clicking on it.

  2. In the details panel, switch to the "Pre-order" tab.

  3. If no pre-order has been requested yet, tap "Request Pre-order".

  4. Choose which pre-order menu to send - see the article on the Menu Builder for how to create these menus.

  5. Tap "Send Invite" to email the guest a link to choose their food, or "Cancel" to back out without sending anything.

  6. To check what a guest has chosen, open the same booking and go to its Pre-order tab again - their selections are shown there once submitted.

Tips

A pre-order can only be requested if the booking has a guest email on file - if you see a message saying it can't be requested, add an email to the booking first.

Send the invite a few days before the booking to give guests time to respond, rather than on the day itself.

Set up your pre-order menus in the Menu Builder before you try to send an invite - the menu picker only shows menus that already exist.