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Editing Guest Emails

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Reece

Reece

Last updated on Aug 23, 2026

Customise the subject, heading, text and branding of every automated email guests receive - booking confirmations, updates, cancellations, pre-order requests and feedback requests.

Steps

  1. Go to Settings, then "Guest Emails" to see every guest-facing email template: Booking Confirmation, Booking Cancellation, Booking Updated, Pre-Order Request, Pre-Orders Complete and Request Feedback.

  3. Click a template to expand it, then edit its "Email Subject", "Email Heading Text" and "Email Text" - the "Live Preview" on the right updates as you type.

  4. Toggle "Show Logo At Top of Email" and set an "Email Accent Colour" to match your branding, then click "Save Changes" for that template.