See everything about a guest in one place - their visit history, preferences, reliability and value to your venue.
Steps
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Go to Bookings, then "Guests" to see the CRM dashboard.
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The top of the dashboard shows your Total guests, VIP guests, Regulars, Upcoming bookings and overall Attendance rate.
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Use "Search by name, email or phone", or the tag and status filters, to narrow the guest list down.
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You can also search for a guest from the search bar at the top of any page - it looks across both Guests and Bookings.
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Click on a guest to open their profile: visit count, no-shows, average party size, attendance percentage, preferred booking days, and how their value compares to your other guests.
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Tap "Add booking" to create a new reservation for this guest without leaving their profile.
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Tap "Add note" to leave a staff note on their profile, such as a seating preference.
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Tap "Edit Guest" to update their details, including Dietary Notes, from the Guest preferences section.