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Marking a Guest as a No-Show

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Reece

Reece

Last updated on Aug 22, 2026

Flag a booking where the guest didn't turn up, and undo it if it was marked by mistake.

Steps

  1. Go to Guestlist and find the guest's booking.

  2. Tap "No-Show" on that booking.

  4. Confirm by tapping "Mark No-Show" on the pop-up.

  5. The booking is now flagged "No-Show". If it was marked in error, tap "Undo No-Show" on that booking to put it back to its previous status.

Tips

Marking a booking as a no-show is different from cancelling it - the booking stays on record, just flagged as a no-show, which helps managers track patterns for repeat no-shows.

Give it a few minutes past the booking time before marking a no-show, in case the guest is just running late.